The PreSurgical Department Supervisor is a licensed professional that is responsible for the management and well-being of the ophthalmic surgical patient. The supervisor will supervise all aspects and functions of the assigned patient care area; ensure quality ophthalmic pre-operative testing, comprehensive pre-operative education, pre-admission and pre-operative instruction. The focus of this position is to ensure that the ophthalmic patient, physician and surgical team experience a positive surgical outcome that exemplifies fulfillment of the mission statement at the Eye Center of Northern Colorado.
· Participate in the development of strategies and operational plans within the department.
· Openly support and consistently communicate the mission of the department and the whole organization.
· Have a strong awareness of patient flow issues and ability to maintain efficient clinical flow.
· Serve as the collective voice for the department staff to communicate with administration.
· Serve as the staff and patient advocate to ensure optimal patient care.
· Serve as liaison between clinical and surgical departments.
· Highlight areas of concern in efficiency throughout the clinic and work with the clinical director to resolve these issues.
· Assist in training new staff members per training protocols.
· Demonstrate the ability for decision making while caring for patients by integrating theoretical knowledge with practical experience.
· Interface with patients and their families to ensure care is consistent with their expectations.
· Deliver quality care for the patient from pre-operative measurements to pre-operative education and instructions.
· Serve as a role model and mentor to staff by responding positively to change while supporting colleagues throughout the change process.
· Ensure compliance with clinical patient care standards, establish and implement policies.
· Ability to perform as a team leader creating a collaborative and respectful team environment and maximizing positive workflow.
· Ability to perform all technical ophthalmic skills involved in accurate measurements necessary for an optimal surgical outcome.
· Educate the patient and their families regarding surgical choices, answer questions and witness surgical consents.
· Perform a patient assessment and obtain medical clearance as necessary using anesthesia guidelines and nursing judgment.
· Interview candidates and make selections for pre-op department positions.
· Evaluate employee performance and give yearly performance reviews.
· Knowledge of the surgical counseling process including surgery scheduling, financial information, co-management, and all facets of the patient counseling experience.
· Strong knowledge of Ophthalmology and the ability to engage in new technology and current practices to meet the changing needs of the ophthalmic surgical patient.
Take staff calls for clinical shift changes due to illness, etc.
Review time keeping system to revise time punches and PTO allotment.
Resolve personnel issues that may arise among staff members.
Facilitate patient care experience by assisting physician in overall patient care.
Work within the confines of the Eye Center team by assisting other departments with answers to questions, patient triage, etc.
Self-study may be required to obtain/maintain Certified Ophthalmic Technician status within 18 months of employment.
Maintain a professional demeanor, including dress and work conversation.
Maintain effective working relationships with other staff and doctors.
Exemplify and model ECNC’s core values in order to best represent ECNC at all times.
Meet with the clinical director and other leadership team monthly in order to improve overall clinical flow and environment.
Ability to remain calm in stressful situations and/or when working with a difficult patient.
Other duties as assigned.
· Superior customer service skills.
· Effectively and empathetically communicate in both oral and written formats.
· Fluency in Spanish a plus.
· High school diploma or equivalent required.
· Current JCAHPO certification OR RN licensure required.
· Must be BLS (Basic Life Support) certified.
The Eye Center provides a competitive wage along with many benefits for their staff members, such as: health/dental/ vision benefits, 401(K)/profit sharing, generous education allowance, paid vacation and personal time, along with many discounted services and other benefits. If interested, please send your resume firstname.lastname@example.org.
Job Type: Full-time